State Farm® Insurance Agent Adam Jurs
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
lidia castro gomez
October 3, 2026
5
out of
5
rating by lidia castro gomez
"She’s doing a great job, really helpful and very professional. Thank you for everything you do to help with my insurance"
Lindsey I
October 1, 2026
5
out of
5
rating by Lindsey I
"Maria was very helpful and talked me through the process to make sure I was taken care of, especially with being a first time homebuyer! Very happy with the friendliness and caring nature she was giving."
ToCarra Burrell
September 30, 2026
5
out of
5
rating by ToCarra Burrell
"Alison made our experience switching auto insurance fun and easy."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Alison made switching your auto insurance such a fun and easy experience. We truly appreciate your trust in our agency and look forward to being here for you whenever you need us!"
Maxine Wong
September 26, 2026
1
out of
5
rating by Maxine Wong
"I had a question about why my premium increased at the Carmel, Indiana location. I had a short conversation through text with a representative on 11/26/24, and they asked if 12/5/24 would work for a phone call. I said no but indicated that 12/6/24 would work. They never responded, so I followed up on 12/5/24.
UPDATE 12/9/24:
On 12/6/25 I received a call in response to my initial review. Marti called to inform me that premium adjustments were based on LexisNexis reports and gave me their number to contact them for more information.
Jurs requested to speak with me after my initial review and we scheduled a call for 12/7/24. Quite quickly he accused me of including "incorrect information" in my review. This was shocking as he failed to approach the conversation constructively or professionally.
Jurs said that my initial review made a team member cry and disclosed her name. While I apologized, he responded "that's what happens when you post something on a public forum". Despite his unprofessional and inappropriate comments I was hoping he could better explain my premium question to me.
During the call I inquired and requested additional information to lower my premium. He had no knowledge of my initial premium inquiry or accident. After explaining my clean driving history aside from my recent accident he responded that premiums increase regardless of fault.
Before ending the call he said would look into my request and asked me to revisit my initial review in light of his assistance.
Right after the call I sent Jurs a screenshot that showed the communication between the State Farm representative and me. Despite explicitly asking him to review it he ignored my evidence entirely.
On 12/8/25 I received a short email from Jurs encouraging me to purchase supplemental life insurance to bundle it with my auto insurance to "save" $50 every 6 months with no further explanation into my inquiry.
Shortly after he sent me a screenshot of his laptop as proof of communication from his earlier statement and claims that I must have forgotten despite the fact that I followed up on 12/5/25.
I told him that statement was false and asked him to review my screenshot for a second time however he ignored it again. His response to me—"What are you talking about? As I stated. WE responded. I can't take the fact you didn't receive a secured message from us."
UPDATE 1/4/25:
After sharing my experience on another platform Jurs mocked my review as my "feelings" and stated he "stands by his character," reinforcing his approach to customer relations.
I also received a direct legal threat “your unprofessionalism, editing to show a one-sided opinion, and potentially harmful accusations could potentially be considered libel and defamation”. This threat came after posting a full screen recording of our conversation.
My review is based on direct quotes, screenshots, and documented interactions, accurately reflecting my experience.
After these interactions I switched to Drew Federau State Farm. Drew and his team took the time to thoroughly explain my premium increase breaking down all the factors and helped me identify the best discount options the same day I inquired.
UPDATE 7/26/25:
This update is to clarify the points made in response to the owner. I switched to Drew Federau on 1/12/25 when my policy period ended.
When contacting me over the phone on 12/7/24 Jurs had no knowledge of my rate change, insurance information or initial premium question and did not provide me any further explanation into my inquiry.
On 12/8/25 I received a short email from Jurs encouraging me to purchase supplemental life insurance to bundle it with my auto insurance to "save" $50 every 6 months with no further explanation into my inquiry.
While it's unfortunate I had to share this negative experience, discrimination and threats against others are never acceptable and speak volumes about the integrity and professionalism.
Best of luck addressing these issues in the future,"
We responded:
"Hi Maxine,
After reviewing your comments, I feel it’s important to clarify a few points. You are not a client of this location or any of our affiliated offices. The situation you’re referring to took place in 2024, during which I personally reached out to assist you—on a Saturday morning and while out of town—to help address a rate change that stemmed from personal factors outside of our agency’s control.
I thoroughly explained the circumstances and rate adjustments both over the phone and in a follow-up email, ensuring full transparency. At that time, three licensed professionals also confirmed the information provided. While I understand the frustration that can come with insurance rate increases, our agency made every effort to communicate clearly and promptly—responding within minutes of your messages and following up through multiple channels.
It’s disappointing to see another negative post on a different location’s page, especially given that we did everything within our power to support and inform you. While we strive to deliver excellent service to every individual we interact with, we also recognize that we cannot always meet everyone’s expectations.
Lastly, I want to acknowledge the personal nature of your remarks. While it’s unfortunate, I choose to focus on serving our current clients with integrity and professionalism. I sincerely wish you all the best moving forward.
Warm regards,
Adam"
Elisa Bell
September 25, 2026
5
out of
5
rating by Elisa Bell
"Jocelyn is always very helpful, kind, and has a beautiful smile!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jocelyn has been so helpful and welcoming. We truly appreciate you taking the time to share your experience, and we’re grateful to have you as part of our State Farm family! 😊"
Nicole Fleming
September 21, 2026
5
out of
5
rating by Nicole Fleming
"Maria, was super awesome over the top supportive excellent customer service would recommend her to anybody give her a license and all 50 states"
We responded:
"Thank you so much for the amazing review! We’re thrilled to hear that Maria provided such outstanding support and customer service. Your kind words mean a lot to her and our entire team. We truly appreciate the recommendation—and we’ll make sure Maria knows she’s ready for all 50 states! 😊 Thank you for choosing our State Farm agency!"
A. B.
September 17, 2026
5
out of
5
rating by A. B.
"I love State Farm. The staff is always very helpful in answering my questions. When we had to make a claim on our home, it was easy and fast. That's what I want in my insurance."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that our team has been helpful in answering your questions and that your home claim experience was smooth and fast. We know how important it is to have an insurance team you can count on when you need us most. We truly appreciate your trust in us and are grateful to have you as part of our State Farm family!"
Jay
September 10, 2026
5
out of
5
rating by Jay
"Marti is AMAZING! she helped me save on my plans and went above and beyond with answering my questions"
We responded:
"Thank you so much for the 5-star recommendation! We know you have many choices when it comes to protecting your family with life insurance, auto insurance and home insurance, and so glad you are part of our local, State Farm Family. Thank you for being such a valued customer!"
Jordy Aguilera
September 4, 2026
5
out of
5
rating by Jordy Aguilera
"Attentive, provided options and sounds very honest"
We responded:
"Thank you for the kind words! We really appreciate you recognizing the time and care we put into providing options and being straightforward with our customers. Honesty and personalized service are incredibly important to us, and we’re grateful you trusted us with your insurance needs!"
Anita Taylor
September 3, 2026
5
out of
5
rating by Anita Taylor
"She saved me 86 dollars a month. Fantastic!"
We responded:
"That’s fantastic! We’re so glad we were able to help you save $86 a month. Finding ways to make your insurance more affordable while still meeting your needs is what we’re all about. Thank you for trusting us with your coverage—we truly appreciate your business!"
Emily, Reynolds
September 2, 2026
5
out of
5
rating by Emily, Reynolds
"Marti was a pleasure to speak with!! She got our windshield replacement set up in no time! Thanks again! :)"
We responded:
"Thank you so much for the great review! We’re glad Marti was able to help get your windshield replacement taken care of so quickly. We appreciate you taking the time to share your experience, and we’re grateful to have you as a customer! 😊"
Bryce Shelton
August 31, 2026
5
out of
5
rating by Bryce Shelton
"Allison was very informative and helpful when making my decision of switching to State Farm! She helped me reach a monthly payment that i am very pleased with and also gave me more information on insuring my personal items and helped all of my questions."
We responded:
"Thank you for taking the time to share your experience! We’re so happy to hear Allison made your transition to State Farm a smooth one. It’s wonderful to know she took the time to answer your questions, explain your options, and help you find a monthly payment you feel good about. We’ll be sure to share your kind words with Allison!"
Michael Sheffield
August 29, 2026
5
out of
5
rating by Michael Sheffield
"My experience switching my homeowner’s and automobile insurance to State Farm was easily handled by the professional representative Alison Marshall. She worked with me to achieve substantial saving on our premiums, while helping me compare “apples to apples. “"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Alison made the process of switching your homeowners and auto insurance so easy and straightforward. Helping our customers find substantial savings while making sure they understand their coverage is exactly what we strive to do. We truly appreciate your trust in our agency and look forward to continuing to serve you!"
Lexi Finley
August 27, 2026
5
out of
5
rating by Lexi Finley
"i spoke with Alison and she is the best ! i recommend everyone speaking with her , shes patient and helped me with so much to get my car insurance , THE BEST !!!"
We responded:
"Thank you so much for the wonderful review! We’re so happy to hear that Alison was able to make the process easy and stress-free for you. Her patience and dedication to helping customers find the right coverage really make her special. We truly appreciate your recommendation and your trust in our agency. We’re grateful to have you as a customer!"
Randy's Lawn Mower
August 25, 2026
5
out of
5
rating by Randy's Lawn Mower
"I am Randall Wells. I have been discussing our auto and home insurance with State Farm representative Alison Marshal. We have come to an agreement and have converted the policies to State Farm. I really enjoyed talking with her. She provided very good answers to all of my questions and more. I particularly enjoyed her personality. In fact, her personality and thoroughness is the main reason I decided to go with State Farm for my insurance needs. If all of your agents have as good of personality and knowledge as Aliso , then you should have much more business coming your way. I have even given Alison's information to my brother who is also looking to change home and auto insurance. In fact I might suggest that you create a position for Alison to teach other agents how to use a good personality in their presentation.
Randall B. Wells
Greenfield, Indiana"
We responded:
"Thank you so much, Randall, for taking the time to share such a thoughtful review! We truly appreciate your kind words about Alison and are thrilled to hear that she made your experience with us so positive. Her knowledge, thoroughness, and genuine personality are exactly the qualities we strive to provide to every customer.
We’re especially grateful that you trusted us with your home and auto insurance and that you felt comfortable enough to recommend Alison to your brother. Referrals are one of the greatest compliments we can receive!
We’re excited to have you as part of the State Farm family and look forward to taking great care of you for years to come. Thank you again, Randall!"
Courtney Jordan
August 20, 2026
5
out of
5
rating by Courtney Jordan
"We were in the market for home insurance, and Alison helped us in ways I cannot explain. Her knowledge, professionalism, and honesty meant the world to us. After our first call, it was really no debate who we were going to choose. Having Alison on our team during this journey has been fantastic, and we cannot wait to continue this partnership."
We responded:
"Thank you so much for your incredibly kind words! We’re thrilled to hear that Alison made your home insurance experience such a positive one. Her knowledge, honesty, and dedication to helping clients are truly what we value most. We’re grateful for your trust in our agency and are excited to continue being part of your journey. Welcome to the family! We appreciate you! 🌟"
Douglas Hendricks
August 20, 2026
5
out of
5
rating by Douglas Hendricks
"Grand experience working with Allison"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a great experience working with Allison. We truly appreciate your trust and look forward to continuing to serve you!"
Henric Z
August 17, 2026
5
out of
5
rating by Henric Z
"it was a pleasure to have Alison being the right agent to switch insurance"
We responded:
"We truly appreciate you taking the time to share your experience! It was a pleasure working with you, and we’re so glad Alison could help make switching your insurance a smooth and positive experience. We truly appreciate your trust and look forward to being here for you whenever you need us!"
Warren Chang
August 15, 2026
5
out of
5
rating by Warren Chang
"Great service"
We responded:
"Thank you for the wonderful review! We’re so glad you’re happy with both the price and the service. We truly appreciate your business and the opportunity to take care of your insurance needs!"
Duane Brown
August 14, 2026
5
out of
5
rating by Duane Brown
"Allison was great to work with and she done a really good job. She knows what she is doing thank you very much Allison. She's an A1 person best experience I've ever had was an insurance agent"
We responded:
"Thank you so much for the amazing review! We’re thrilled to hear that Allison provided such a great experience and went above and beyond to help you with your insurance. We truly appreciate your kind words and your trust in Allison and our agency. We’ll be sure to share your compliments with her!"
Jacob cannaday
August 14, 2026
5
out of
5
rating by Jacob cannaday
"Allison was very helpful"
We responded:
"Thank you for the kind words! We’re so glad to hear Allison was helpful and provided you with great service. We truly appreciate your business and your taking the time to leave us a review!"
Erik Coates
August 12, 2026
5
out of
5
rating by Erik Coates
"Allyson was a wonderful, warming great help to start a policy!!"
We responded:
"We really appreciate you taking the time to share this! We’re thrilled to hear that Alison was so helpful and welcoming while getting your policy started. We truly appreciate your trust in our agency and look forward to being here for you whenever you need us!"
Rob Royce
August 12, 2026
5
out of
5
rating by Rob Royce
"Absolutely amazing experience! Everything exceeded my expectations from start to finish. Alison was friendly, professional, and genuinely cared about making sure I was satisfied. The service was excellent, communication was great, and everything was handled quickly and smoothly. It’s hard to find this level of customer service these days. I will confidently say, State Farm should feel special having her on the their team. 5 stars all the way!"
We responded:
"Thank you so much for this incredible review! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that Alison provided the friendly, professional, and caring service we strive for every day. She is a wonderful part of our team, and we’ll be sure to share your kind words with her. Thank you for trusting us with your insurance needs—we’re grateful to have you as a customer!"
Brighttany Pollitt
August 7, 2026
5
out of
5
rating by Brighttany Pollitt
"Allison did an amazing job on setting me up with insurance today! I feel a relief of how quick and easy she got me coverage at a lower rate then progressive! I am extremely happy with my decision and will be sending people your way Allison! She deserves a raise! And a bonus and extra commission for this!"
We responded:
"Thank you so much for the amazing review! We’re thrilled to hear that Allison made getting your insurance coverage quick, easy, and affordable. It means a lot to know that she was able to answer your questions and give you peace of mind about your coverage. We’ll definitely make sure Allison sees your kind words—and we’ll let her know she has a very enthusiastic fan! 😊 Thank you for choosing Adam Jurs State Farm Insurance and for recommending us to others!"
Seth Payne
August 7, 2026
5
out of
5
rating by Seth Payne
"Alison was amazing and I was very pleased with her performance and her help!!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Alison was amazing and provided such helpful service. We’ll be sure to share your kind words with her. We truly appreciate your business and the opportunity to take care of your insurance needs!"